[Updated] Nevermind (these people are really good at customer service!) . . . .
I met two friends of this blog (Nancy and Beth) at Houlihan’s — and we had a great time. But, you know me: I’m trying to log the nutritional information for everything I eat. So after deciding what I wanted (hamburger, fries & coleslaw) I found a note at the bottom of the menu saying to check Houlihans.com for nutritional information. Since the information was available online, I didn’t bother asking the staff for it.
What a laugh! I easily found the menu. But, couldn’t find a thing about the nutritional information until I found this buried in their FAQ:
Nutritional information
We cook almost exclusively from scratch, and our menu items may vary slightly in size and composition from batch to batch. For that reason, we don’t provide nutritional data on our menu items. Additionally, we and our franchise partners may make adjustments in both our menu and recipe content to compensate for seasonal changes and the availability (or lack) of certain raw ingredients. Consequently, it’s very difficult to guarantee the accuracy of any nutritional information we may provide.
After fuming about the absurdity of spending 15 minutes finding THAT out, I sent this message via their comment page:
A note at the bottom of your menu says to see your website for nutritional information. But, your FAQ says that nutritional information is unavailable.
I understand the reasons for that. But, wouldn’t have been kinder if you just said it straight out on your menu? Why was it necessary for me to take the time to hunt through your site to find out the information wasn’t available?
I had a wonderful meal and don’t regret eating it. But, I’m mildly irritated that you made me jump through this hoop.
Sadly,
Katiebird
I’ve already received a pretty standard apology for my trouble:
Katiebird,
I would first like to thank you for your patronage at Houlihan’s On BoardWalk Square! I would also like to apologize for the inconvenience to you. I am in communication with our corporate office on this matter. Feel free
to contact me and I will answer any questions I can. Thank-you for bringing this to our attention. And again I apologize!
But I don’t expect anything to change.